CORONAVIRUS UPDATES

We understand it is important to have clarity when you are shopping on anything that may disrupt the process of you receiving your order when expected. That’s why we are monitoring the global situation closely and committing to updating this message so all our customers have a clear view of whether there may be any delays before deciding to place an order.

UK ORDERS

The coronavirus is currently not affecting timescales of our standard service – all orders and deliveries are being fulfilled as expected. We are however no longer offering Priority Dispatch upgrades during this time, meaning all orders will be dispatched within our standard timescales of 5 working days.

In the interests of trying to minimise contact, we have received the following information from the courier and would ask that you follow this advice to prevent any potential delays with your order:

  • Customers are asked to choose a safe place for deliveries. When you receive your shipping notification email from Parcel2Go or Hermes, you should visit the tracking section of their website and choose ‘divert’ to select a safe place.
  • If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
  • For parcels requiring a signature, couriers will temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.
  • If there is no safe place available, delivery will be attempted 3 times before being returned.

INTERNATIONAL ORDERS

Whilst the production of your order will not be delayed, you should consider any local courier restrictions as that may cause a delay with your delivery.